FAQs

FAQs – Frequently Asked Questions:

When do I need to place my order to ensure same day dispatch?

In-stock items ordered and purchased before noon EDT will dispatch the same day. In-stock items ordered and purchased after 12:30 am EDT – the next working day*

*When paying with Direct Bank Transfer, the order will ship out once the payment is received.

How long will it take for my order to be delivered?

We are using UPS and FedEx shipping services:

Standard delivery takes 3-5 working days*

Express delivery takes 1-3 working days*

*Delivery times may sometimes be longer due to extreme weather conditions or very far-distance locations.

How do I pay for an order?

You can place your order online and pay with a Credit, Debit Card, PayPal, or Direct Bank Transfer.

Why I can’t finish my payment by Credit/ Debit Card?

When paying by Credit or Debit card, we are using 3D authentication for secure payment. Make sure that your browser is not blocking the pop-up window, and then complete 3D authentication.

How to pay with PayPal?

You can pay with your PayPal account or just by adding your credit/debit card details. You don’t need a PayPal account.

How to pay with Direct Bank Transfer?

Choose the Direct Bank Transfer option and place the order. Our online order system will send you an email containing all the necessary steps needed to complete the transaction.

After I’ve placed an order, how do I get tracking details?

Our online order system will notify you once the purchase is finalized. The email will contain your order details as well as all the tracking information. Please check your order carefully and tell us if there are any errors.

How long does it take to charge my car?

That will depend on your EV’s battery, the charging method, and the power you are using. Here is an approximate Level 2 charging equipment time table:

16 amp: 16 mil/hr

32 amp: 30 mil/hr

40 amp: 34 mil/hr

Level 3 DC charging stations charge 80% of a EV battery in approximately 45 minutes.

What is a 3-Phase cable?

A 3-Phase cable can charge your electric vehicle from 11kW to 22kW, only if the charging station can provide 3-Phase, and the car can accept it. That allows the electric vehicle to get charged much quicker.

Can I use a 3-Phase cable in a 1-Phase charging station?

You can use the 3-Phase cable in a single-phase charging station and the other way. However, the power adjusts to 1-Phase (3.6kW-7.2kW).

Our 1-phase cable can be safely used in 3 phase charging stations with both: single-phase and 3 phase cars.

What is IP Rating?

The IP (Ingress Protection) rating contains two-digits that get established by the International Electrotechnical Commission. It provides an Ingress Protection rating to a piece or an enclosure of electronic equipment. The higher the number – the better protection from direct damage caused by water, power, pressure, drops, dust, and mishandling,

What is IP55?

The IP55 rating means that the cables will operate in dusty conditions and will resist water. They are protected from low-pressure water such as drips or rain but shouldn’t submerge in water. Remember to use the cover to keep moisture and dust away from the connectors when not in use. The vehicle will not charge if it senses water condensation. See the IP table below.

Can I charge my EV at home if I don’t have a charging station?

Yes. You can charge from a standard household socket using a portable charging cable with a control box.

How do I install charging stations?

A certified electrician will be able to install the EV charging station using EV Charge+ installation manual.

My electric car is not charging. What can I do?

  • Turn off your electric vehicle
  • Make sure you have correctly activated the charging station
  • If the car is not charging, try a different charging station
  • If the car still is not charging, try a different charging cable
  • Make sure, if the vehicle has a charging timer button, that is off
  • If none of the above work, get the car checked out

If you have more questions contact us at [email protected]